In accordance with the Belgian law of 6 April 2010 regarding market practice and consumer protection, the purchaser has the right to notify KINAMANIA that he or she wishes to cancel an order, without penalty and without giving a reason, within fourteen (14) working days following date of delivery of the item to the purchaser.
To cancel an order, the User must send an email to KINAMANIA at the address mentioned below and return the item ordered to KINAMANIA, within the time limit specified above, by registered post with proof of receipt and at the expense of the person cancelling the order. Returned items must be protected to at least the same extent as for the initial delivery.
If the User wishes to withdraw the order before shipping of the items, KINAMANIA will not deliver the items and shall reimburse the User without the sending of an invoice.
In the event of delivery of a defective item or which is not in accordance with the order, the item will be exchanged or reimbursed. The User must return the defective product to KINAMANIA within fourteen days of receipt, specifying the reason for return and specify his/her wish to be refunded or to exchange the item. In this situation only, return is made at the expenses of KINAMANIA.
In all situations mentioned above, KINAMANIA reserves the right to refuse the return of an item which has been worn, used or is incomplete, damaged, washed or dirty.
Reimbursement is made through Stripe or Paypal, according to the payment method of the order, within thirty days following the return.
Return of the goods is made at the risk of the User at the business place of KINAMANIA: 13 Bollinckx street, 1070 Brussels, Belgium.
Gift cards and on sale items are final sale and not eligible for return.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
STEPS TO FOLLOW TO RETURN AN ITEM:
Return the item ordered to KINAMANIA, within the time limit specified above (14 working days), by registered post with proof of receipt as follow:
I Send us an email to email@example.com mentioning “Return” in the subject line and mention the order number
I A confirmation email will be sent to you with a Kina return form
I Include the return form in the box with the returned item(s) in their original and unused condition.
I Remove old shipping labels from the box
I Return of the goods is made at your expense at the business place: KINAMANIA: 13 Bollinckx street, 1070 Brussels, Belgium